Zoome Payments

Getting money in and out of your account should be the easiest part of playing at Zoome. This page walks through every deposit method we support, exactly how each one works, how long withdrawals actually take, and what our verification process looks for before a payout is released. Read it once before your first deposit and you will know precisely what to expect at every step.

Deposit methods available at Zoome

Australian players don't have access to credit card gambling transactions. Card issuers and banks in Australia restrict credit card use for online wagering, so instead of pushing Visa or Mastercard credit payments, Zoome's cashier is built around the methods Australians actually rely on for online payments: PayID, POLi, Neosurf, bank transfer, e-wallets and cryptocurrency. Each works a little differently, so here's the practical rundown.

PayID

PayID lets you send money straight from your Australian bank account using a linked identifier, such as a mobile number or email address, instead of entering BSB and account numbers manually. Most banking apps support PayID transfers around the clock, and because the transfer is initiated directly from your own banking app, funds typically land in your Zoome account fast. This is one of the most straightforward ways to fund your account if your bank offers it.

POLi

POLi is a pay-by-bank option that connects directly to your online banking during checkout. You select POLi at the cashier, log into your bank through the secure POLi gateway, confirm the amount, and the deposit is sent without needing a card or a pre-loaded wallet. It's a solid option if PayID isn't set up on your account yet.

Neosurf

Neosurf is a prepaid voucher you can buy in person at a range of retail outlets using cash. Each voucher carries a fixed value and a redemption code. At the Zoome cashier you simply enter that code to top up your balance. It's a useful option if you'd rather not link a bank account or card to your casino account at all, and it keeps your deposit amount capped to whatever voucher you've purchased.

Bank transfer

A standard bank transfer moves funds directly from your account to Zoome using BSB and account details supplied at the cashier. It's reliable and works with any Australian bank, though it's generally the slowest deposit method on this list because it depends on standard bank transfer processing rather than instant payment rails.

Skrill and Neteller

Skrill and Neteller are e-wallets. You load funds into the wallet first (from a bank account or another supported source), then use your wallet balance to deposit at Zoome. Because the money is already sitting in the wallet, deposits are usually instant, and the same wallets can be used to receive withdrawals, which tends to speed up cash-out too.

Cryptocurrency

Zoome accepts Bitcoin, Ethereum, Litecoin and USDT. You send crypto from your own wallet or an exchange to the deposit address generated in the Zoome cashier, and once the transaction confirms on the blockchain, your balance updates. Crypto deposits don't touch your everyday bank account, and confirmation times depend on network traffic rather than anything Zoome controls.

How to make a deposit at Zoome, step by step

1. Log into your Zoome account and open the cashier from your account dashboard.
2. Select "Deposit" and choose your preferred method from the list: PayID, POLi, Neosurf, bank transfer, Skrill, Neteller or crypto.
3. Enter the amount you want to deposit in AU$, keeping in mind the minimum for your chosen method (see below).
4. Follow the prompts for that method: log into your bank for PayID/POLi, enter your voucher code for Neosurf, confirm the wallet transfer for Skrill/Neteller, or send the exact crypto amount to the generated address.
5. Wait for confirmation. Bank-linked methods and e-wallets are usually instant; crypto deposits confirm once the network processes the transaction.
6. Check your balance has updated in the cashier before you start playing.

How to withdraw your winnings

1. Open the cashier and select "Withdraw."
2. Choose a withdrawal method. In most cases you'll need to withdraw back to the same method you used to deposit, which is standard practice across the industry and helps keep the account secure.
3. Enter the withdrawal amount and confirm.
4. Complete any outstanding identity verification if it's your first withdrawal or if the cashier flags your account for a document check.
5. Wait for processing. Once approved, funds are sent using the timelines set out in the table below.

Minimum deposits and withdrawal amounts

Minimum deposit and withdrawal amounts differ by payment method, largely because each provider sets its own transaction floor. Rather than quote a single figure that may not apply to the method you pick, the exact minimum for PayID, POLi, Neosurf, bank transfer, e-wallets and each cryptocurrency is always displayed in the cashier before you confirm a transaction. Check this figure each time, particularly with crypto, since minimums can shift with the coin's market value. If you're planning a small top-up, glance at the minimum first so your deposit clears rather than sitting short of the threshold.

Zoome withdrawal speeds

How quickly a withdrawal reaches you depends mostly on the method, not on how much you're cashing out. As a general rule, most payouts at Zoome are processed within 0 to 24 hours once approved, with cryptocurrency withdrawals typically clearing faster, within around 12 hours, since they don't rely on banking hours.

These windows begin once your withdrawal request has been approved and any verification checks are complete, not from the moment you click "withdraw." A request sitting in review isn't stuck, it's just waiting on the checks below.

Verification and KYC: what to expect

Know Your Customer (KYC) checks are standard across the online casino industry and exist to confirm you are who you say you are, that you're 18 or over, and that the payment method belongs to you. At Zoome, verification is usually requested around your first withdrawal rather than at sign-up, though it can be triggered earlier if the cashier flags anything unusual.

Typically you'll be asked for:

• A government-issued photo ID, such as a driver's licence or passport.
• Proof of address, like a recent utility bill or bank statement showing your name and current address.
• Proof of payment method, for example a screenshot of your e-wallet account, a photo of the card used if applicable, or confirmation of the wallet address used for a crypto withdrawal.

Once these documents are uploaded through your account dashboard, our support team reviews them and updates your account status. Completing this the first time you deposit, rather than waiting until you want to withdraw a big win, is the single easiest way to avoid a delay later. If a document is blurry, cropped, or has details obscured, it will usually get bounced back with a request to resubmit, so a clear, well-lit photo or scan saves everyone time.

Keeping your payment details secure

All payment information you enter at the cashier, whether that's a PayID reference, an e-wallet login, or a crypto wallet address, is processed through encrypted channels rather than stored openly on the page. A few habits on your end make a real difference too: always access Zoome by typing the address directly or using a saved bookmark rather than clicking links in unsolicited emails or messages, never share your account password or one-time verification codes with anyone, and log out of the cashier when you're using a shared or public device. If you ever receive a message claiming to be from Zoome asking for your password or full card details, treat it as suspicious and contact support directly through your account rather than replying.

Fees and currency notes

Zoome's cashier displays your balance and all transaction amounts in AU$, so you always know exactly what you're depositing and withdrawing without doing your own conversion. Some third-party payment providers, particularly certain e-wallets or crypto networks, may apply their own processing or network fee separate from anything Zoome charges; this is standard practice for those services and isn't something specific to Zoome. Where a fee applies, the cashier shows it before you confirm the transaction, so there are no surprises after the fact. If you're using crypto, keep in mind that network fees can fluctuate with blockchain traffic, so a small top-up made during a busy period might carry a slightly higher network cost than the same transaction made at a quieter time.

Choosing the right payment method for you

There's no single "best" method, it depends on what matters most to you. If speed is the priority and you're comfortable holding crypto, Bitcoin, Ethereum, Litecoin or USDT will usually get funds to you fastest in both directions. If you'd rather stick to familiar Australian banking, PayID is generally the smoothest option because it uses the instant payment infrastructure your bank already supports. POLi is a solid backup if PayID isn't linked to your account. Neosurf suits players who want to deposit with cash and avoid linking any bank details to an online account, though remember it can only be used for deposits, not withdrawals, so you'll need to nominate a different method to cash out. Skrill and Neteller sit in between: a short setup step to load the wallet, then fast transfers in both directions afterwards.

What to do if a withdrawal seems delayed

If your withdrawal hasn't arrived within the timeframe listed above, the most common cause is an incomplete verification step rather than a problem with the payment itself. Log into your account and check whether the cashier or your email inbox (including spam) shows a request for additional documents. If verification is already complete and the processing window has passed, contact support through your account with your transaction reference ready; this lets the team locate the request quickly rather than starting from scratch. Bank-linked methods can also occasionally be held up on the bank's side once Zoome has released the funds, which is outside our processing window but worth checking with your bank if the delay stretches on.

Responsible gambling and managing your spending

Zoome is intended for players aged 18 and over. Because deposits and withdrawals are quick, it's worth setting your own limits before you start rather than relying on the c