Responsible Gambling at Zoome

Responsible Gambling at Zoome

Zoome is an entertainment product, not a way to make money. We want every player on our site to be having fun, staying within a budget they can afford, and stopping whenever it stops being enjoyable. This page explains the safer-gambling tools we offer, how to recognise when pokies or table games are becoming a problem, and where to find real, confidential help in Australia. Everything here is written plainly because we think clarity helps more than warnings buried in fine print.

Our commitment: 18+, always

Zoome is strictly for adults aged 18 and over. We do not target, market to, or knowingly allow anyone under 18 to hold an account. If you are creating an account for someone underage, sharing your login with a minor, or you suspect a young person in your household is accessing an account, please stop and remove that access immediately. Age verification checks may be requested at any time, particularly around withdrawals, and accounts found to belong to a minor will be closed.

Setting the tone: gambling should stay fun

Every spin, every hand, every bet has an outcome that is decided by chance. There is no strategy that guarantees a win, and no amount of previous losses makes a win "due." The healthiest way to approach any pokies or casino game is to treat your deposit as the cost of entertainment for the session, the same way you'd budget for a night out, and to be genuinely comfortable if that money is gone by the end of it. If you notice yourself chasing losses, borrowing money to keep playing, or feeling like you have to win back what you've spent, those are signals worth taking seriously, and we cover them further down this page.

Safer gambling tools we provide

We build tools directly into your account so you can set your own boundaries before you start playing, not after. None of these require a reason or an explanation, and you're free to use one, several, or all of them.

Deposit limits

A deposit limit caps how much money you can add to your account over a day, a week or a month. Once you hit that cap, the system won't let you deposit again until the period resets. This is the simplest and often the most effective tool, because it puts a hard ceiling on your spending before a single bet is placed. You can set a deposit limit from your account settings, and if you ever want to lower it, the change applies immediately. Raising a limit, on the other hand, typically involves a short cooling-off period, which is intentional: it stops decisions made in the heat of the moment from overriding a limit you set with a clear head.

Loss limits

A loss limit works differently to a deposit limit. It tracks your net losses (money lost after wins are accounted for) over a set period and stops you from playing further once that threshold is reached. This is useful if you want to control the actual cost of playing rather than just how much cash goes into the account, particularly if you tend to redeposit winnings back into play.

Time limits and session reminders

It's easy to lose track of time once you're a few spins into a game you enjoy. Time limits let you cap how long a single session can run, and reality check reminders pop up at intervals you choose (say, every 30 or 60 minutes) to show you how long you've been playing and give you a clear moment to decide whether to keep going or log off. These reminders don't interrupt your game permanently, they simply give you the information to make an informed choice.

Take a break (temporary time-out)

If you want space without closing your account permanently, a time-out lets you lock yourself out of Zoome for a set period, from a day or two up to several weeks. During a time-out your account stays intact but you cannot log in to place bets, and promotional emails can be paused as well on request.

Self-exclusion

Self-exclusion is a longer-term step for when you need a firmer line than a time-out. It closes your access to your Zoome account for an extended period or indefinitely. Once self-excluded, reversing the decision generally isn't instant, and that delay is deliberate, it protects you from a quick change of heart during a difficult moment. If you're considering self-exclusion, our support team can talk you through what it means for your account, any pending withdrawals, and how long the exclusion will last.

How to set these up

1. Log in to your Zoome account and go to your account or profile settings.
2. Look for the responsible gambling or safer gambling section.
3. Choose the tool you want: deposit limit, loss limit, time limit, time-out, or self-exclusion.
4. Set the amount or period that suits you and confirm.
5. Contact support directly if you'd like help setting a limit or if you have questions about how a tool works before you switch it on.

Recognising the signs of problem gambling

Problem gambling doesn't always look dramatic, and it can develop gradually. Some signs worth paying attention to in yourself or someone you care about include:

• Spending more time or money on pokies or casino games than you intended, on a regular basis
• Chasing losses, meaning trying to win back money you've already lost by playing more
• Feeling anxious, irritable or preoccupied with gambling when you're not playing
• Lying to family or friends about how much time or money is being spent
• Using money meant for bills, rent or essentials to fund play
• Borrowing money, selling belongings, or going into debt to keep playing
• Neglecting work, study, relationships or sleep because of gambling
• Feeling like gambling is the only way to solve money problems or feel better

If any of this sounds familiar, you're not alone, and reaching out for support is a sign of strength, not failure. It's also worth watching for these signs in a partner, family member or friend, since problem gambling often affects the people around the person playing just as much as the player themselves.

Getting help in Australia

Free, confidential support is available around the clock, whether you're worried about your own gambling or someone else's.

• Gambling Help Online: call 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat, information and support services across Australia.
• Lifeline: call 13 11 14 if you or someone you know is in crisis or struggling to cope, at any hour.

These services are staffed by trained counsellors, they're free to use, and you don't need to have "hit rock bottom" to call. Many people reach out simply because they want to understand their habits better or set firmer boundaries before things become serious.

Supporting a friend or family member

If you're worried about someone else's gambling, approach the conversation without judgement. Focus on specific changes you've noticed rather than accusations, and let them know support is available through Gambling Help Online, which also offers guidance for family and friends, not just the person gambling. You can't control someone else's choices, but you can make sure they know help exists and that reaching out isn't a sign of weakness.

A final word

We operate under an international licence and we take our responsibility to players seriously. Pokies and casino games are designed to be entertaining, and that's exactly how we want you to experience them: as entertainment, within limits you're comfortable with, never as a way to solve money problems. If something on this page resonated with you, please use the tools above or make the call. Help is there, it's free, and it's confidential.